Refund Policy

1. General Refund Policy

Due to the digital nature of our AI home design service and the immediate delivery of tokens, we have a limited refund policy.

2. Eligible Refund Scenarios

• Technical Issues: If our service fails to process your images due to technical problems on our end
• Duplicate Charges: If you were accidentally charged multiple times for the same purchase
• Unauthorized Charges: If charges were made without your authorization
• Service Unavailability: If our service is unavailable for extended periods (>48 hours)

3. Non-Refundable Scenarios

• Tokens that have been successfully used to process images
• Dissatisfaction with AI-generated results (results may vary)
• Change of mind after successful token delivery
• User error in image upload or processing
• Requests made more than 30 days after purchase

4. Refund Process

1. Contact Support: Email us at support@aihomedesigner.com within 30 days
2. Provide Details: Include your order number, email, and reason for refund
3. Review Process: We'll review your request within 2-3 business days
4. Resolution: Approved refunds are processed within 5-7 business days

5. Partial Refunds

In some cases, we may offer partial refunds:

• If only some of your tokens were affected by technical issues
• For service disruptions that affected part of your usage period
• At our discretion for exceptional circumstances

6. Refund Methods

• Refunds will be issued to the original payment method
• Credit card refunds may take 5-10 business days to appear
• PayPal refunds are typically processed within 24 hours
• Bank transfers may take up to 10 business days

7. Token Credits

As an alternative to monetary refunds, we may offer:

• Additional tokens to compensate for technical issues
• Service credits for future purchases
• Extended processing attempts for failed images

8. Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate to our management team
• Contact your credit card company for chargeback procedures
• Seek resolution through your local consumer protection agency

9. Fraudulent Activity

We reserve the right to:

• Investigate suspicious refund requests
• Deny refunds for fraudulent activity
• Suspend accounts involved in abuse
• Report fraudulent activity to authorities

10. Contact Information

For refund requests or questions about this policy:

• Email: support@aihomedesigner.com
• Subject Line: "Refund Request - [Your Order Number]"
• Phone: +1 (555) 123-4567
• Business Hours: Monday-Friday, 9 AM - 6 PM EST